Privacy Policy Last Updated: [12/25/2024]

LiveHuman.ai (“LiveHuman.ai,” “we,” “us,” “our”) respects your privacy. This Privacy Policy (the “Privacy Policy”) describes how we collect, use, disclose, and protect your Personal Information (defined below) and how to exercise any rights you might have with respect to this information.

This Privacy Policy governs information we collect through our website and mobile website (collectively, “Site”) and information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, “Services”).

This Privacy Policy applies only to data collected by LiveHuman.ai through the Site and Services and does not apply to our privacy practices with regard to data we process on behalf of companies for whom we perform work (“Clients”).

For information about the collection, use, and disclosure of your information by our Clients or by us on behalf of our Clients, please review the relevant Client’s privacy policy. Please carefully read this Privacy Policy, which is part of our Terms of Use, before using our Site and/or Services.

If you do not agree with the Terms of Use and/or this Privacy Policy, you must refrain from using our Site and/or Services. By Accessing or using our Site and/or Services you agree to our use of your information consistent with the Terms of Use and this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY
We occasionally update this Privacy Policy to reflect changes in our products and services and customer feedback, or if required by applicable US law. When we post changes, we revise the “last updated” date at the top of this statement. Your use of the Site is subject to the then effective Privacy Policy.

CONFLICT BETWEEN THIS POLICY AND LOCAL LAWS AND REGULATIONS
When local laws and regulations require a higher level of protection for your Personal Information, they take precedence over this Privacy Policy. In addition, the specific requirements of this Privacy Policy apply only when local laws and regulations permit.

INFORMATION WE COLLECT
Personal Information We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”), including:

Identifiers such as name, mailing address, service address, email addresses, phone numbers, social security number, and LiveHuman.ai account login information;

Commercial information such as payment card or bank account information, and the type(s) of service subscribed to.

Internet or other electronic network activity information such as browsing/search history, IP address, data collected by cookies and similar technologies, device information such as device IDs, specifications, and operating system;

Geolocation data such as non-precise geographic location indicators from mobile devices, websites, and service addresses;

Audio, electronic, visual, thermal, olfactory, or similar information such as call recordings, chat transcripts, and email correspondence.

Professional/employment information such as employer, and occupation;
Inferences drawn from other Personal Information or data that relate to your preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes, including credit reports and scores; and

Personal information as described in Cal. Civ. Code § 1798.80(e) to the extent collected under another category of Personal Information above.

Some of the Personal Information listed above may be considered Sensitive Personal Information under relevant privacy laws. This includes LiveHuman.ai account login credentials. Each type of Sensitive Personal Information may overlap with a category of Personal Information listed above. The type of Personal Information we collect about you may vary based on how you use our Sites and/or Services and your relationship with us.

Usage Data and Site Activity We automatically collect information in connection with the actions you take on our Site (“Usage Data”). For example, each time you use our Site, we may collect the type of web browser you use, the type of device you use, your device ID, your operating system and version, your IP address, your internet service provider, the pages you view, referring and exit pages, the date and time of your visit, and the number of clicks to, from, and within our Sites, and the duration of your visits to our Site. Among other things, this data helps us estimate our audience size and usage patterns, recognize you when you return to our Site, store information about your preferences, customize our Site according to your interests, and speed up your searches. If the data we automatically collect is capable of being associated with you, directly or indirectly, we treat it as Personal Information under the categories of Identifiers or Internet or other electronic network information, as appropriate. If this information is not capable of being individually associated with you, we treat it as Usage Data.

Communication Recordings We may record calls and retain the content of text messages, chat transcripts, or other written/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.

HOW WE COLLECT INFORMATION
From You We collect information from you when you use the Site with or without registration, upon registration, and when you use our Services. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of the Site or Services or we may not be able to fulfill your requested interaction. You are responsible for ensuring the accuracy of the information you submit to LiveHuman.ai in connection with your use of the Site. You are also responsible for the use of your password and its use by anyone to whom you disclose it or who obtains from you.

Third-Party Personal Information Sources We may collect Personal Information from third-party data sources such as the Clients we serve.

Cookies & Other Automated Tools LiveHuman.ai uses third-party advertising and analytic services to help analyze how you use the Site. LiveHuman.ai and these services use "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. Some of the information generated by the cookies about your use of the website (including IP address) is transmitted to service providers and used to evaluate your use of the Site and to compile statistical reports on website activity and audience data for LiveHuman.ai. Additionally, these services can be utilized for site customization and improving user experience.

PRIVACY
As described in our Privacy Policy, we do not sell your personal data to third parties. The protections described in this document and other protections that we have implemented are designed to ensure that your data stays private and unaltered.

DATA RETENTION AND DATA DELETION
Customer data is retained for as long as you remain an active customer. Current and former customers can make written requests to have certain data deleted, and LiveHuman.ai will fulfill those requests as required by privacy rules and regulations. LiveHuman.ai retains certain data like logs and related metadata in order to address security, compliance, or statutory needs. LiveHuman.ai does not currently provide customers with the ability to define custom data retention policies.

PRIVACY PROGRAM MANAGEMENT
LiveHuman.ai’s Legal Team collaborates with our engineering and product development teams to implement an effective privacy program. Information about our commitment to the privacy of your data is described in greater detail in our Privacy Policy and Data Processing Agreement.

BREACH RESPONSE
LiveHuman.ai will notify customers as required by law if it becomes aware of a data breach that impacts your personal data.

CONTACT US
If you have any questions or concerns regarding this Privacy Policy or our data practices, please email us business @livehuman.ai.

Thank you for trusting LiveHuman.ai with your information.